Privacy Policy

My Health Optimized is a wellness and education product for families. It handles information that is personal by definition (lab results, symptoms, supplements), so this page sets out plainly what we collect, what we do with it, and what stays under your control.

What we collect

If you join the early-access list, we collect the contact details you submit, such as your name and email address. Our form provider also processes technical information needed to deliver and protect the form. We do not ask for health information on that form and you should not put any there.

If you use the app, we collect what you choose to add: family member profiles, lab results you upload, symptoms you log, supplements and medications you record, your conversations with the AI coaches, voice messages if you use voice features, and readings from any wearable device you choose to connect. If you sign in with Google, we receive your name, email address and profile picture from Google. We also keep ordinary technical records such as sign-in times, needed to operate and secure the service.

What we do with it

We use your information to run the product for you: reading your labs, scoring markers against reference and optimal ranges, generating reports and protocols, and letting the coaches answer with your actual data in view rather than generically.

We do not sell your personal information, and we do not sell or share your health information with advertisers.

Website forms and messages

We use AutoMatrix (powered by HighLevel) to receive website signups and manage communications. If you contact us, we use your contact details and message to respond. Please do not send lab reports, medical records or children's personal information through website forms or general email.

A contact inquiry is not permission to send unrelated marketing. If you choose to receive email updates, you can unsubscribe using the link in those emails or contact us. Service replies about an inquiry or account may still be necessary.

Technical data and external services

Our hosting and embedded-form providers receive ordinary request information, such as an IP address and browser details, when they deliver and protect the website. Embedded forms may use their own storage or cookies. Links to the app, Healthy Kids Daily and other services take you to their own pages and privacy information.

We keep inquiry and signup information for the purposes described here and to meet applicable obligations. You can contact us to request correction or deletion. This page does not promise that every provider backup is erased immediately.

AI coaches

The coaches are software. Answering your questions involves processing the relevant parts of your data so the response reflects your situation. They provide education and general wellness guidance only. They do not diagnose, treat, or prescribe, and they defer to your treating clinician on anything medical.

Service providers that process app data

To run the app, we send the information needed for each feature to these providers, who process it under their own terms:

• Anthropic (Claude) and OpenRouter: AI coach conversations, lab reading, recipes, images and safety checks. The relevant parts of your profile and data are included so answers fit your situation.
• Deepgram (or OpenRouter as a fallback): converts voice messages to text when you speak to a coach.
• ElevenLabs: turns a coach's written reply into speech when you use voice playback.
• Google: sign-in.
• Brevo: household invitation emails.
• Railway: hosts the app and its database.

Children and family members

A child's information is added and managed by a parent or guardian, and access to it is restricted to the adults the account owner invites to the household. Pediatric guidance runs behind additional safety limits. If you believe a child's information has been added by someone without the right to do so, contact us and we will remove it.

Your control

Your data stays yours. You can view, correct, export, or delete what you have added, including deleting an individual family member or the whole account. Deleted chats, labs and protocols go to a trash where they can be recovered for 30 days before they are permanently removed. Deleting the whole account removes its data from the live service right away.

Security

Information is encrypted in transit. Encryption at rest is provided by our hosting and database provider. Access is limited to what is needed to operate the service. No system is perfectly secure, and we will not claim otherwise.

A note on HIPAA

My Health Optimized is a consumer wellness and education product. It is not a healthcare provider, health plan, or clearinghouse, so it is not a HIPAA covered entity and this product is not a substitute for care from one. Information you keep here is protected by this policy and by the security measures above, not by HIPAA.

Changes

If this policy changes in a way that materially affects you, we will update the date above and announce the change in the app.

Contact

Questions about privacy or your data: [email protected] or (877) 664-4654.